Exchange & Return Policy

Exchange & Return Policy

Allowed Timeframe: You have 14 days from the date of receiving your order to request an exchange or return.

Conditions for Acceptance

  • The product must be unused and show no signs of wear or usage.
  • It must be kept in its original box and packaging with all accessories and warranty cards included.
  • Requests must be submitted within the 14-day window from the delivery date.

Exchange or Return Steps

1

Contact us via WhatsApp at 01500228266.

2

Provide your order number and the reason for exchange or return.

3

We will guide you through the process for pickup, item exchange, or refund.

Refund Process

After inspecting the product and confirming it meets the acceptance conditions, a full refund will be issued within 14 days using the original payment method.

Important Exceptions & Notes

  • Original Perfumes: Returns or exchanges are not allowed if the plastic wrap (shrink wrap) is opened or if the perfume has been used, to ensure safety and quality standards for all customers.
  • Return Shipping Fee: The customer is responsible for paying the shipping cost for returned items.