Ibso santos.03

Delivery Areas
We deliver to all governorates across the Arab Republic of Egypt.
Delivery Time
Delivery takes 48 hours from the order confirmation date for most governorates.
Shipping Cost
Shipping fees vary depending on the governorate and are automatically displayed clearly on the checkout page before confirming your purchase.
Order Tracking
Once your order is shipped, you will receive a confirmation message with your delivery details. For any inquiries regarding your shipment status, you can reach out to us via WhatsApp at 01500228266.

Allowed Timeframe

• You have 14 days from the date of receiving your order to request an exchange or return.
  

Conditions for Acceptance

• The product must be unused and show no signs of wear or usage.
  
• It must be kept in its original box and packaging with all accessories and warranty cards included.
  
• Requests must be submitted within the 14-day window from the delivery date.
  

Exchange or Return Steps

1. Contact us via WhatsApp at 01500228266.
   
2. Provide your order number and the reason for exchange or return.
   
3. We will guide you through the process for pickup, item exchange, or refund.
   

Refund Process

• After inspecting the product and confirming it meets the acceptance conditions, a full refund will be issued within 14 days using the original payment method.
  

Important Exceptions & Notes

• Original Perfumes: Returns or exchanges are not allowed if the plastic wrap (shrink wrap) is opened or if the perfume has been used, to ensure safety and quality standards for all customers.
  
• Return Shipping Fee: The customer is responsible for paying the shipping cost for returned items.