FAQs
1. Warranty
How long is the warranty on Corner Watches?
Our products come with a warranty that varies by model: some models include a full 1-year warranty, while others come with a 2-year warranty. The warranty duration is clearly specified on each product page and on the warranty card included with your watch.
What exactly does the warranty cover?
the warranty covers manufacturing defects and internal movement malfunctions resulting from normal use. We will repair or replace the damaged part free of charge during the warranty period. The warranty does not cover: glass or screen breakage from drops/impacts, water damage on non-water-resistant models, or damage caused by misuse.
How do I claim the warranty if an issue occurs?
Simply contact our customer service via WhatsApp at 01500228266 with a photo of your warranty card and a description of the issue. Our team will guide you through the next steps, whether for repair or replacement.
2. Product Authenticity & Sourcing
Are Corner Watches products 100% original?
Yes, all our watches are 100% original and sourced from authorized distributors and official agents. We strictly refrain from selling counterfeit or "high copy" items under any circumstances.
How can I verify that the watch I receive is authentic?
Every watch is delivered with its official warranty card, original box, and any brand-issued certificates or accessories. If you would like further reassurance before buying, reach out to us and we can provide details regarding the source of any specific model.
3. Battery, Maintenance & After-Sales Service
Is the battery covered under warranty?
Batteries are consumable parts that require periodic replacement depending on usage (typically lasting 1 to 2 years). You can replace it at any certified watch service center. We also offer a battery replacement service in-house for a nominal fee.
Is maintenance available after the warranty expires?
Absolutely. We provide maintenance services for all watches even after the warranty period ends, priced according to the nature of the repair. Contact us anytime, and we will evaluate your watch and provide a clear quote before proceeding.
How should I care for my watch to extend its lifespan?
We recommend keeping the watch away from direct water contact unless rated water-resistant, wiping it regularly with a soft cloth, and avoiding extreme heat or heavy impacts.
4. Shipping, Delivery & Payment
How long does delivery take?
Delivery takes 48 hours from order confirmation for most governorates.
Do you deliver across all governorates?
Yes, we deliver to all governorates in Egypt.
What payment methods do you accept?
We offer flexible options so you can choose what works best for you:
- Cash on Delivery (COD)
- Online Card Payments (Visa / Mastercard)
- E-Wallets (Vodafone Cash / InstaPay)
- Installment plans
Is there a shipping fee?
Shipping fees vary by governorate and are automatically calculated and clearly displayed during checkout before you confirm payment.
5. Exchanges & Returns
Can I return or exchange a watch if I change my mind?
Yes, you have 14 days from the date of receiving your order to request an exchange or return, provided the watch remains in its original condition.
What are the conditions for accepting returns or exchanges?
- The watch must be unused with no signs of wear.
- It must be kept in its original packaging along with all accessories and the warranty card.
- You must contact us within 14 days of receipt.
How do I initiate an exchange or return?
Contact us on WhatsApp at 01500228266 with your order number and the reason for exchange/return. We will coordinate the pickup, replacement, or refund steps with you.
Will I receive a full refund?
Yes. Once the item is inspected and verified to meet all return conditions, a full refund will be processed within 14 days using your original payment method.